Contact Us

The following information is for Exeter students wishing to get in touch with Nightline to use our listening and information service. Please direct all general enquiries to [email protected] and all queries about training to [email protected]. Due to the non-confidential nature of email, we discourage students wanting to talk about personal issues contacting us via these means. We aim to respond to all emails within 48 hours.

“More and more challenges are facing students in their lives today. Having someone impartial, yet of a similar age and situation, to talk things over with at any hour of the night is an incredibly valuable thing.” – Graham Norton Comedian, TV presenter and former patron of Nightline Association

If you feel like you’d like to chat – for whatever reason; you’re feeling a bit down, walking home late from a night out, or just need a safe space to vent – you’re welcome to get in touch with us via the following channels:

Phone

  • Our number can be found on the back of all Exeter University student cards.
  • Our lines are open 8pm-8am, every night during term time. Unless we are dealing with another caller, or in the unfortunate event we are closed, we will always answer the phone!
  • Please note, all calls will be charged at a standard network rate.

Instant Messenger

  • Just click on the button below to open our chat window.
  •  This service is available for the same hours as our phone lines and we’ll be in touch with you as soon as a volunteer is available. Our instant messenger software is provided by the Nightline Association and completely anonymous.

Texting Service

  • Text: 07786 209 309
  • Similar to instant messenger, but you can just use your phone! We aim to respond to texts as soon as a volunteer is available, and we won’t make any record of the numbers that get in touch with us or save contacts. All texts will be charged at your standard network rate.

Skype

  • Our username: exeterstudentnightline
  • Skype can be a great method of communication with our students studying abroad, and we should respond as soon as a volunteer is available.
  • However, please note that if you choose to contact us this way then you might not remain anonymous as we will be able to view your Skype profile. This being said, your profile and content of the conversation remains completely confidential. In order to protect the anonymity of our volunteers, we will be unable to speak with you via video chat.

Feedback

We are always looking to improve the service, and keen to hear feedback from students.

If you would like to provide general feedback about the service, you can do so by getting in touch with our Committee at [email protected]

If you would like to make a formal complaint about the service, our complaints procedure and form can be found here: Complaints Form. Please complete this, then send it to our email account.